Frequently Asked Questions
Everything you need to know about Kess Berlin beauty and your orders.
What makes Kess Berlin products unique?
We focus on 'Essentials for Every Day'—high-performance, vegan, and cruelty-free beauty products designed to simplify your routine without compromising on professional quality.
How long does shipping take?
Orders within Germany typically arrive in 2-4 business days. For international shipping within the EU, please allow 5-8 business days for your beauty favorites to arrive.
Are your products vegan and cruelty-free?
Yes, 100%. We are committed to ethical beauty. All Kess Berlin products are vegan and we never test on animals.
What is your return policy?
We offer a 14-day return window. Due to hygiene reasons, we can only accept returns for items that are unopened, unused, and in their original packaging.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible payment options.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link to follow your parcel's journey.